Inhouse Training Testimonials

"On behalf of the team, we would like to highly recommend your services. Your program was clear,concise and relevant in today's competitive market. Even the most experienced senior telemarketers in our team came out of the day feeling more confident about what they had been doing as well as learning a few new tricks along the way."
Ruby Lockley, New Business Centre Manager Macquarie Corporate Telecommunications

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"There is a noticeable improvement in the structure in which the sales staff are approaching their customers on the phone, increasing staff confidence and customer satisfaction. We would recommend Jenny Cartwright to any company who wishes to utilize training and make a difference in the sales area."
Edward Henebery, Managing Director Acorn Australia

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"I would like to formally thank you for conducting such professional and effective training sessions for our sales consultants and leadership team in our Alice Springs office in February this year. I thought it might be of interest to you to know the effect it has had on our sales results. Before the training, we really thought we would not reach our set target for this financial year and by the end of May, we have well exceeded it. Our leaders have continued to implement the coaching programme you created for them to do as ongoing support for the staff and, indeed, it has proven to work.

We will have no hesitation in calling you for more training when the need arises."
John Di Maria, Operations Manager Territory Discoveries

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"Since the customer service training, one of our team commented that he thought team morale had improved at least 40 - 50%. Our results for last month are also very pleasing ."
Archie Campbell, National Sales Manager MSA (Aust) Pty Ltd

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"Your training enabled us to get good results right from the start of our campaign. The telemarketing promotion was a great success and the staff averaged a 56% response rate overall."
Tony Drew, Director New Life Promotions

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"This is a short note to thank you so much for your professionalism and the extraordinary difference your are already making to our team. The feedback we got is just outstanding and I am very grateful you took the time to squeeze us in as you have.

I totally agree with your concept of the follow up and support. I know you offered this to me before and after seeing the results of the training, I think it is even more important."
Roy Mcdonald, Managing Director OneOne Life Seminars fe Seminars

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"I initially thought a one day program would be more than adequate but it was obvious later in the afternoon, that everyone would have happily attended a second day."
Robert O'Hara, National Sales Manager MHS Concord

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"I would like to thank you and express my appreciation for your professional approach to assessing and providing sales training to our customer service and sales staff. Your approach was refreshing and you managed to touch on each individual employee's needs and also their strengths. The feedback from my staff was extremely positive."
Desiree Heath, Managing Director ID Warehouse

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"The increased drive and motivation of my team after the seminar was fantastic, and for this reason I intend to conduct training on a more regular basis. Thanks again.
Samantha Davidson, Team Leader Market Source

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"Thank you, Jenny, for helping our staff to raise their standards"
Ray Awadallah, Managing Director Blue Haven Pools and Spas

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"Thank you so much for the recent telemarketing training for our staff. Telemarketing now forms an integral part of our marketing push in the Kiama market and the techniques and procedures that you taught us provide an excellent base for our salespeople to develop and use."
Murray Bergmeier, Licensee Kiama Real Estate

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Telemarketing Success Sydney

Story found in Powerlift Nissan Magazine Oct 08

We have a had a few months now of considerable success from our telemarketing team, Annette McVeigh and Sandra Webb in Sydney.

In June ’07, we decided to contract a telemarketing specialist consultant to advise us on what world class telemarketing should look like.

Jenny Cartwright was approached by the company to help us redesign our telemarketing process, and with the help and cooperation of both Annette and Sandra we have seen our service sales leads grow significantly over the last two months.

At the time of writing mid August we already have signed 13 new customers and 20 trucks to PMP Service Contracts in Sydney, so far this month, as a direct result of leads from Annette and Sandra.

Annette and Sandra have attended Jenny’s successful Sydney  sales training course, designed and implemented an agreed telemarketing script and generally lifted the professionalism of our dealings with potential customers.

We would like to thank Annette and Sandra and the Sydney Service Sales group for responding to the changes and being part of improving the profitability of the company.

The telemarketing success in Sydney, will now be rolled out nationally, with initially Annette going to Adelaide to provide training and guidance.

Kevin Gaffney , National Operations Manager- Powerlift Nissan

Sales and Telesales Solutions
71 Coolaroo Road Lane Cove
NSW 2066 Australia
Tel. +61-2- 9427 3479 Fax +61-2-9418 9069
Email: info@telesalestraining.com.au